Empowering You to Navigate Even the Most Difficult Conversations
Jean Palmer Heck’s Tough Talks® in Tough Times is designed to help you learn five proven techniques for navigating even the most difficult conversations and to guide you through the development and delivery of important speeches.
Reviews
This book is a career maker. Every person on the planet has a tough conversation or two under the surface they need to have. It’s about having the courage to step up to plate and have a conversation that is tough. If I had learned how to have better conversations when I was struggling or in angst, it would have changed my life.
Mark Leblanc
President, Small Business Success
Author, Growing Your Business!
Past President of the National Speakers Association
Years in the turbulent auto industry have shown me the importance of being able to discuss both good and bad news while motivating associates along a path for success. These current economic times have made the need more urgent. This helpful book has case studies and ideas for tough talks that apply to all industries. If you manage people, read it.
Bob Daly
Senior Vice President, Toyota
Whether you find yourself in a Fortune 500 company, your homeowners’ association or raising children, you face “tough talks.” The life lessons revealed here have earned this book a permanent place on my shelf. Do yourself a favor — Buy two, so you have one to loan!
Gary McCormick, APR, Fellow PRSA
Director, Partnership Development, HGTV
PRSA President 2010
Tough times are incredible to get to know key people and build teammates. This book will show you how to get out of a state of paralysis and into a place of action to prepare your business for the next change.
Mark Eaton
Utah Jazz, NBA All-Star
In the Spirit of Malcolm Gladwell’s ‘Blink,’ Jean Palmer Heck ‘thin slices’ straight talk to employees during difficult times better than anyone I know. The sensitivities that ‘Tough Talk in Tough Times’ uncovers demonstrate real insight into human behavior in particularly sensitive times. There is much to be learned from ‘Tough Talk in Tough Times,’ but none more insightful than knowing when to be quiet. Jean has a great understanding into the human psyche during times when it is difficult to communicate.
William C. Heyman
President & CEO
Heyman Associates, Inc.
Consultants in Executive Search
Building a culture of respect and trust within an organization is paramount to overall success. Learn how to navigate challenging times with proven tactics that maintain goodwill and positive morale.
Dr. Nido Qubein
President, High Point University
Chairman, Great Harvest Bread Co.
Jean Palmer Heck offers a sensible and caring way to approach ‘must have’ talks in business and life. The true stories and insightful comments will help you before, during and after any discussion that causes personal or professional angst.
LeAnn Thieman
Co-author of 10 Chicken Soup for the Soul Books
The most important lesson a leader can ever learn in the most difficult times is how to deliver focused and calm messages. Jean provides that valuable wisdom in this book.
Jeff Smulyan
Chairman & CEO
Emmis Communication
Jean Palmer Heck delivers a straightforward, honest reality check in her new book, ‘Tough Talks In Tough Times.’ Jean’s five step CHECK system for delivering tough talks is invaluable, not just to managers, but to anyone who ever faces challenging conversations (and that’s all of us). This book provides real world strategies to effectively handle the toughest real world situations. A great book!
Joe Calloway
Author of Becoming a Category of One
Would you like to know what to say – when you don’t know what to say? Jean Palmer Heck’s book, ‘Tough Talk in Tough Times’ is packed with current, real impact examples and insights that can keep you from being tongue-tied and tongue-twisted when having to give bad news. Read it and reap.
Sam Horn
Award-winning author and speaker on Tongue Fu!
Tough Talks should be on the desk of every manager. The tough talks are inevitable, and you need to know how to deal with the topic and the person. One of the biggest mistakes made by leaders at all levels is that of putting off the talk that must happen eventually. Get a copy for yourself and one for the leader you’re mentoring.
Dale Collie
Author & Professional Speaker
Former US Army Ranger and Fortune 500 Executive
Author of Winning under Fire
