Please tell us your experience with a tough talk. Were you on the receiving end or did you have to deliver it? What happened? How did you and the other parties feel about it? Is there any advice you have?
Jean's five step CHECK system for delivering tough talks is invaluable, not just to managers, but to anyone who ever faces challenging conversations (and that's all of us). This book provides real world strategies to effectively handle the toughest real world situations. A great book!